We offer refunds on all hand carved panels and plaques, except on custom or special orders, with a 25% restocking fee!
We DO NOT offer refunds on large and heavy items such as ALL Sinks, Tables, Slabs, as these items ship via truck freight are fragile and the freight costs are considerable!
We do however; offer exchanges on ALL products purchased for equal or greater value, exchanges to be made within 30 days!
NOTE: The client is responsible for ALL return shipping, crating and insurance charges.
Please contact us before returning an item for exchange.